Privacy Policy

At Turnitn, accessible from https://turnitn.in, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by Turnitn and how we use it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, submit an order, or communicate with us. This information may include:

• Name and Email Address
• Phone Number
• Uploaded documents, files, and text metadata
• Payment information (processed securely via Razorpay)

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our document processing platform.
• Improve, personalize, and expand our services.
• Understand and analyze how you use our platform.
• Process transactions and send billing confirmations.
• Communicate with you regarding order status, support, and updates.
• Send processing completion reports to your registered email address.

3. File Security and Data Privacy

We take data privacy very seriously. Our systems are optimized to ensure maximum confidentiality for student and researcher files:

• No Repository Mode: Your files are checked using professional accounts set to "No Repository" mode, meaning your documents are never stored in Turnitin's database.
• Automatic Deletion: Uploaded documents and finished reports are only stored on our servers for a limited period to allow you to download them. Files are periodically cleaned up to ensure absolute privacy.

4. Log Files and Cookies

Turnitn follows a standard procedure of using log files and cookies. We use cookies to store information including visitors' preferences, theme selection (light or dark mode), and the pages on the website that the visitor accessed or visited. This information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Third-Party Services

We partner with third-party service providers to handle payments and push notifications. These partners include:

• Razorpay: Secure payment gateway processing online transactions. Razorpay's privacy policy governs the processing of payment details.
• OneSignal: Push notification service used to notify agents and users of order updates.

6. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@turnitn.in.